“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smart phone,” Gakstatter said. “These enhanced self-repair solutions follow that same guiding approach.” “John Deere is continuously innovating, developing, and bringing to market new technologies and solutions that enable our customers to be more productive, efficient, and sustainable,” said Luke Gakstatter, Senior VP Aftermarket & Customer Support. In 2023, the company will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.
Customer Service ADVISOR will also continue to be available via John Deere dealers.
Beginning in May, Customer Service ADVISOR will be available for customers and independent repair shops to purchase directly from John Deere through in the US.
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