This number is affected by the type of webcam that you have, and also by the speed of your computer and the number of tasks that it is engaged in at a given moment.įPS matters because the higher this number is the more life-like and real the resulting video looks. Update your extension: In order to immediately start using the most recent version of our extension (as opposed to waiting for it to update automatically in the background, which can take a few days), you’ll need to manually update your Chrome extensions.FPS is the number of frames, or images, that your webcam is taking and transmitting every second. This will help determine whether your network is blocking access to the extension. (If its a connection issue)Try using Screencastify with a different internet connection like a different WiFi connection or even your phone's hotspot.
Export them first.) Try a different internet connection 🔆 ( WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Try un-installing the extension and then re-installing. Check the boxes next to "Browsing history", "Cookies and other site data" and "Cached images and files".Clear your cache and cookies: 🍪Ĭopy and p aste chrome://settings/clearBrowserData into a Chrome tab and click Enterįrom the time range drop-down, select All time
To hard refresh Chrome on a Chromebook: Hold the Ctrl/Shift key and press the 'R' key or the r eload icon from the navigation toolbar. To hard refresh Chrome on Mac: Hold down Shift and press the reload button, or hold down Command, Shift, and press the 'R' key.ģ. To hard refresh Chrome on Windows/PC: Hold down Ctrl and press the reload button or F5.Ģ. Restart Chrome (You can type chrome://restart into the browser bar and click Enter.) Hard refreshġ. The majority of our users' problems are solved by following these steps: 🚧 Restarting chrome If you're experiencing an issue with Screencastify that isn't covered in any of our troubleshooting articles, we recommend trying the following actions to attempt to resolve the issue.
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